Written in August 2012
Si quiere llamar al Hotel Bandolero, llama 64 809 22 42 o 64 809 2243
If you need to call Hotel Bandolero, call on 64 809 2242 or 64 809 2243
Our land telephone is the subject of this post. I decided after looking at many offers for services which include ADSL and international telephone calls to switch phone companies. Telefonica de España (Movistar), our current provider, called one day out of the blue a few weeks ago saying that due to our long standing relationship with them, they would be introducing a new permanent discount on our monthly phone bills. Of course we accepted their offer.
Naturally, when the next bill arrived, I looked for the price differential and saw nothing different. So I waited for the next bill to arrive and again saw the amount was, more or less, the same as before. Conclusion, they called us and lied to us saying we would have a discount and then not delivering the discount. I think it was a ploy to keep us from going to another provider as there are many cheaper offers out there but there is also a question of quality of service that should be considered before making changes.
As I had been getting lots of spam mails from Orange and Jazztel, two other mobile phone operators that apparently now have fixed line phone service as well. They were offering discounts or better pricing than Movistar and as I decided that we had been played by Movistar, I decided why not try a change with a cheaper monthly price. Last week, 26 October to be exact, I called Orange and took up an offer for the ADSL service, national calls and international calls, the overall offer sounded quite good. They indicated we would be receiving a new router from them and we would be able to maintain our current telephone number, a point very important for our business.
Last Friday, 02-November, the phone was working fine in the AM and then at some point after 12:00 PM, the line went dead. I called Orange to ask what was happening. These companies employ non-Spanish people, normally based in some other country such as Peru or Columbia or some other South American country who speak Spanish with a distinctively different accent making it harder for a non-Spaniard like myself to understand them. Furthermore, they just do not understand what the problem is and how un-happy I was. In the end, I got passed around from department to department and no joy was receive. So I said cancel the offer and I will stay with Movistar. Well, to do that, I had to call yet another number.
So I called the number and finally got a Spaniard on the line who told me if I cancelled the offer, I would loose my number. Then he offered me a 40% discount for 3 months due to this problem and he would sort it out to get us some kind of provisional service. I waited on hold. All in all, I was on the line with this number for over 35 minutes. In the end, he told me we already had the service from Orange but the line not functioning due to some technical reason and we should call Movistar to have them fix it.
Basically, long story short, these companies are all full of crap. They steal clients from one another and then put the clients in the worst kind of frustrating situation. So we have no fixed line service and it continues to be the same. Ivan was on the phone with these clowns for over an hour trying to resolve this and got no where except super frustrated.
What a mistake to change .
Our land telephone is the subject of this post. I decided after looking at many offers for services which include ADSL and international telephone calls to switch phone companies. Telefonica de España (Movistar), our current provider, called one day out of the blue a few weeks ago saying that due to our long standing relationship with them, they would be introducing a new permanent discount on our monthly phone bills. Of course we accepted their offer.
Naturally, when the next bill arrived, I looked for the price differential and saw nothing different. So I waited for the next bill to arrive and again saw the amount was, more or less, the same as before. Conclusion, they called us and lied to us saying we would have a discount and then not delivering the discount. I think it was a ploy to keep us from going to another provider as there are many cheaper offers out there but there is also a question of quality of service that should be considered before making changes.
As I had been getting lots of spam mails from Orange and Jazztel, two other mobile phone operators that apparently now have fixed line phone service as well. They were offering discounts or better pricing than Movistar and as I decided that we had been played by Movistar, I decided why not try a change with a cheaper monthly price. Last week, 26 October to be exact, I called Orange and took up an offer for the ADSL service, national calls and international calls, the overall offer sounded quite good. They indicated we would be receiving a new router from them and we would be able to maintain our current telephone number, a point very important for our business.
Last Friday, 02-November, the phone was working fine in the AM and then at some point after 12:00 PM, the line went dead. I called Orange to ask what was happening. These companies employ non-Spanish people, normally based in some other country such as Peru or Columbia or some other South American country who speak Spanish with a distinctively different accent making it harder for a non-Spaniard like myself to understand them. Furthermore, they just do not understand what the problem is and how un-happy I was. In the end, I got passed around from department to department and no joy was receive. So I said cancel the offer and I will stay with Movistar. Well, to do that, I had to call yet another number.
So I called the number and finally got a Spaniard on the line who told me if I cancelled the offer, I would loose my number. Then he offered me a 40% discount for 3 months due to this problem and he would sort it out to get us some kind of provisional service. I waited on hold. All in all, I was on the line with this number for over 35 minutes. In the end, he told me we already had the service from Orange but the line not functioning due to some technical reason and we should call Movistar to have them fix it.
Basically, long story short, these companies are all full of crap. They steal clients from one another and then put the clients in the worst kind of frustrating situation. So we have no fixed line service and it continues to be the same. Ivan was on the phone with these clowns for over an hour trying to resolve this and got no where except super frustrated.
What a mistake to change .
